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“All of my programs are based on my deeply held belief that innovation is a human practice, and that a company, product and innovation ecosystem must be designed and aligned for people as well as for processes and practices. And, all great design begins with empathy.”
Those who interpret innovation as invention will be losers. Those who interpret innovation as adoption of new practice in a community will be winners.
Jennifer was a master Sherpa in guiding us up the innovation peak.

Those who interpret innovation as invention will be losers. Those who interpret innovation as adoption of new practice in a community will be winners.

Jennifer drove our organization to implement a more effective, commitment-based management approach that led our teams to more creative thought processes and better collaboration which has lead to greater responsiveness and improved results.

Jennifer did an amazing job of listening to and integrating the agendas of each of the senior team, she helped us work out viable solutions to differences of opinion, and we developed a strategy that we could all get behind. Her methodology is a powerful way to get real commitment behind a strategy and build agility into the supporting resource requirements.

Jennifer has a startling ability to turn teams within an organization who have warred with each other for years–in some cases unable even to talk to each other civilly–into a coherent, effective, single team.

Jennifer has a startling ability to turn teams within an organization who have warred with each other for years–in some cases unable even to talk to each other civilly–into a coherent, effective, single team.

Jennifer has an innate understanding of customer concerns and develops relationships that create mutual business value. Few people possess the ability to create vision, develop strategy, and execute flawlessly. Jennifer is one of these elite individuals.

The turn around was completed ahead of time, went further than was anticipated and spurred the engineering team to achieve world class performance that delivered both significant cost savings and additional revenues within a year.

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Download Jennifer’s Guide to Design Thinking

Download an excerpt of chapter 3 from What the Hell do We Do Now; Jennifer’s guide to Design Thinking.